Salon Sixteen Hair and Nails Privacy Policy

We take privacy seriously and at any time, you may request a copy of the information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 2 years. Once your data is no longer necessary for us to hold we will dispose of it in a secure manner

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

We use appropriate measures to safeguard personally identifiable information, which measures are appropriate to the type of information maintained and follows applicable laws regarding the safeguarding of such information under our control. In addition, in some areas of this site, they may use encryption technology to enhance information privacy and help prevent loss, misuse, or alteration of the information under our control.

No method of transmission over the internet, or method of electronic storage can be 100% secure. Therefore we can not guarantee the absolute security of your information. The internet by its nature is a public forum and we encourage you to use caution when disclosing information online. You are responsible for protecting your username and password from third- party access and for selecting passwords that are secure.

For transparency, listed are the business services we provide and how each service uses the information we collect.

Hair and beauty related services

We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business.
We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hairstyle, colour formula codes, how you like your coffee and who your favourite stylists are.
We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.

Depending on the particular service/s we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

Appointment confirmations and reminders

We will contact you via phone, email or SMS to confirm appointments made and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt out at any time.

Appointment ratings and reviews

After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your having received services as consent to undertake this activity but, if you want, you may opt out at any time.

Loyalty

We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.

Marketing

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s day and Christmas. You may opt out of receiving marketing material at any time.

Third Parties

We will not sell, rent, lease or otherwise share your personal information other than is outlined in this privacy policy or without obtaining your consent beforehand.

Internal Third Parties

We may share your personal information with our group companies, affiliates, subsidiaries, franchisees or contractors as necessary to carry out the purpose for which information was supplied or collected (i.e. to provide the services and products you have requested from us).

External Third Parties

Personal information will also be shared with our third party service providers and business partners who assist with the running of this site, our business, our services and products including; hosting providers, email service providers and SMS providers. Our third party service providers and business providers are subject to security and confidentiality obligations and permitted to process your personal information for specified purposes and in accordance with our instruction

Data processors and data locations

We use numerous leading software solutions within our business to provide the services listed above. These software solutions act as data processors and store and process data in numerous locations outside our business premise. For a list of data processors and data storage locations please visit: www.shortcuts.com.au/datastoragestatement.

Social Media and Online Engagement

We occasionally use a variety of new technologies and social media options to communicate and interact with customers, potential customers, employees and potential employees. These sites and applications include popular social networking and media sites, open source software communities and more. To better engage the public in ongoing dialogue, certain of our businesses use certain third-party platforms including, but not limited to, Facebook, Instagram, Pinterest, Twitter and Linkedin.

Changes to This Policy

We regularly review our compliance with our privacy policy. We reserve the right to change this privacy policy from time to time. If this privacy policy changes, the revised privacy policy will be posted at the “Privacy Policy” link on this sites home page. Please check the privacy policy frequently.

Contacting Salon Sixteen and complaints
You may contact us at any time to:

  • Discuss our privacy policy.
  • Request information we have stored about you.
  • Request we remove all identifying information about you.
  • Make a complaint.

By post:
Salon Sixteen customer services,
16a Lavant Street,
Petersfield,
Hampshire
GU32 3EW

Salon Sixteen company number 06931726

Salon Sixteen VAT registration number GB 120 0224 95